Terms & Conditions

Delivery policy

Subject to availability and receipt of payment, requests will be processed and delivery confirmed. R`s standard currency and shipping done with Lace Couriers. Once your order has been shipped you will receive an email notification of the shipping.

LEAD TIMES: Locally based stock 3-4 days couriers and Europe and US based stock 7-14 days. Delays due to strikes or customs are out of the direct control of RacerZone and therefore if any shipping times are missed due to unforeseen above mentioned issues RacerZone can not be held accountable. Customers are kept up to date using email correspondence.

 

Return and Refunds Policy

Returns can be made on select items. Please enquire before purchasing if you are unsure. If an item can be exchanged it needs to be in original condition with all tags still attached. The customer needs to contact RacerZone using (info@racerzone.net) and arrange a return. If it needs to be sent back to the supplier the customer needs to carry the shipping cost. Please double check your order to make sure you have the correct sizes, colours, etc. FOOTWEAR are listed in US Sizes. If however we sent the wrong products or damaged products we will gladly correct the mistake free of charge. Cancellations of all orders that are already shipped out by our suppliers are subject to a 35% cancellation fee.

Back-orders

If an item is on back order or an order is delayed by our supplier, RacerZone will notify you via email or phone. In case an item is on back order you have the option to either wait, exchange the item for another item or cancel the order.

 

Customer Privacy Policy

RacerZone shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

 

Payment Options Accepted

  • Payment may be made via Visa or MasterCard credit cards or Direct EFT using the secure services of PayFast.
  • We also accept EFT based on sent quotes/invoices. Please use your Invoice/Quote number as reference.

Credit Card Acquiring and Security

Credit card transactions will be acquired for RacerZone via Pay Fast (www.payfast.co.za) who are the approved payment gateway for this website.  Users may go to www.payfast.co.za to view their security certificate and security policy.

 

Customer Details Separate from Card Details

Customer details will be stored by RacerZone separately from card details which are entered by the client on placing an order.

 

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South African’s Transaction Currency is South African Rand (ZAR).

Country of Domicile

This website is governed by the laws of South Africa and RazcerZone chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

RacerZone may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Rights

Some products are parallel (“grey’) imported so we are required by law to notify customers by means of disclosure on documentation, that they are not authorised by the manufacturer as an authorised distributor of the branded product and that the authorised South African distributor of these products is under no obligation to honour the manufacturers’ guarantees/warrantees or to provide after-sales service, and that the parallel importer will support and service those clients they supply.

Privacy Policy

By visiting the RacerZone website and or submitting any info you accept the terms and conditions and agree that you can be added to our mailing list. If you wish to unsubscribe you can click on the “unsubscribe” button on the news letter.